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IBDL Level 2

IBDL Level 2: Business Management and Planning

Today’s world is very competitive and challenging. It becomes so imperative to your career that you need to learn the skills of management. This leads to many opportunities and challenges with lots of potential risks and rewards.

You will compete with other people for jobs, resources, and promotions. Your organization will compete with other firms for contracts, clients, and customers. To survive the competition, and to thrive, you must perform in ways that give you an edge over your competitors, that make the other party want to hire you, buy from you, and do repeat business with you. You will want them to choose you, not your competitor.

To survive and thrive, today’s managers have to think and act strategically. Today’s customers are well educated, aware of their options, and demanding excellence. For this reason, managers today must think constantly about how to build a capable workforce and manage business in a way that delivers the goods and services they provide in the best possible value to the customer.

By this standard, managers and organizations must perform. There are five essential pillars of performance, on which the organization beats, equals, or loses the competition. Those pillars are cost, quality, speed, innovation, and service. These five performance dimensions, when managed well, deliver value to customers and competitive advantage to you and your organization. We will go through all of these topics in detail throughout the book.


Developing individual’s ability to understand business skills effectively through:

  1. Know the importance of character in management.
  2. Know the four dimensions of behavioral style.
  3. Embrace six core functions of effective managers.
  4. Discuss the ten key elements used by major organizations to achieve business excellence.
  5. Understand how to implement a successful strategy.
  6. Understand the need to take responsibility for leading change.
  7. Understand how to be a Champion of Change.


  1. Individuals who have some experience at the supervision/managerial level and are ready to take more management responsibilities.
  2. Individuals who are being groomed to make the transition from supervision to management.
  3. Individuals who need a deeper understanding of what drives individual behavior.
  4. Individuals who need to hone their communication and coaching skills to produce results.
  5. People who need to hone their ability to delegate and coach.
  6. Leaders who are looking to improve their managerial competencies.
  7. Those who have been appointed to lead a change initiative.
Training Materials

McGraw Hill Business Publishing


This course is a preparation for the international exam of IBDL Level 2 credential.

Table of Contents:

  1. Managing
  2. International Management
  3. Planning and Strategic Management
  4. Managerial Decision Making
  5. Managerial Control
  6. Teamwork
  7. Communicating
  8. Human Resources Management
  9. Organization Structure
  10. Organizational Agility
  11. Managing the Diverse Workforce
  12. The External Environment and Organizational Culture
  13. Ethics and Corporate Responsibility
  14. Managing Technology and Innovation
  15. Creating and Managing Change